Class CustomerService

See

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer

Hierarchy

  • CommonHttpService
    • CustomerService

Constructors

constructor

Methods

createCustomer initialize

Constructors

constructor

  • new CustomerService(getClientInstance): CustomerService
  • Internal

    Create a new instance of the service.

    Parameters

    • getClientInstance: (() => CommonHttpClient)
        • (): CommonHttpClient

        • Returns CommonHttpClient

    Returns CustomerService

Methods

createCustomer

  • createCustomer(params): Promise<UserDto>

  • This method adds a customer to the Jira Service Management instance by passing a JSON file including an email address and display name. The display name does not need to be unique. The record's identifiers, name and key, are automatically generated from the request details.

    Permissions required: Jira Administrator Global permission

    Parameters

    • params: {
          customerCreateDto: CustomerCreateDto;
          strictConflictStatusCode?: boolean;
      }
      • customerCreateDto: CustomerCreateDto

        Example

        {
        "displayName": "Fred F. User",
          "email": "fred@example.com"
        }
      • OptionalstrictConflictStatusCode?: boolean

        Optional boolean flag to return 409 Conflict status code for duplicate customer creation request

    Returns Promise<UserDto>

    Returns the customer details.

    example:

    {
      "accountId": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",
      "name": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",
      "key": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",
      "emailAddress": "fred@example.com",
      "displayName": "Fred F. User",
      "active": true,
      "timeZone": "Australia/Sydney",
      "_links": {
        "jiraRest": "https://your-domain.atlassian.net/rest/api/2/user?username=qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b",
        "avatarUrls": {
          "16x16": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=16&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D16%26noRedirect%3Dtrue",
          "24x24": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=24&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D24%26noRedirect%3Dtrue",
          "32x32": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=32&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D32%26noRedirect%3Dtrue",
          "48x48": "https://avatar-cdn.atlassian.com/9bc3b5bcb0db050c6d7660b28a5b86c9?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2F9bc3b5bcb0db050c6d7660b28a5b86c9%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue"
        },
        "self": "https://your-domain.atlassian.net/rest/api/2/user?username=qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b"
      }
    }

    Path

    POST /rest/servicedeskapi/customer @scopes-current manage:servicedesk-customer @scopes-beta read:customer:jira-service-management, write:customer:jira-service-management, read:user:jira

    See

    https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer#api-rest-servicedeskapi-customer-post

Protected Staticinitialize

  • initialize(): void

  • Method to initialize the class. Normally used to set up validation rules.

    Returns void

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