Interface RequestTypeDto

Expandable details of the request type.

interface RequestTypeDto {
    _expands?: string[];
    _links?: SelfLinkDto;
    canCreateRequest?: boolean;
    description?: string;
    fields?: CustomerRequestCreateMetaDto;
    groupIds?: string[];
    helpText?: string;
    icon?: RequestTypeIconDto;
    id?: string;
    issueTypeId?: string;
    name?: string;
    portalId?: string;
    practice?: string;
    restrictionStatus?: "OPEN" | "RESTRICTED";
    serviceDeskId?: string;
}

Properties

_expands? _links? canCreateRequest? description? fields? groupIds? helpText? icon? id? issueTypeId? name? portalId? practice? restrictionStatus? serviceDeskId?

Properties

Optional_expands

_expands?: string[]

List of items that can be expanded in the response by specifying the expand query parameter.

Optional_links

_links?: SelfLinkDto

REST API URL for the request type.

OptionalcanCreateRequest

canCreateRequest?: boolean

Whether the user has permission to create a request with this request type.

Optionaldescription

description?: string

Description of the request type.

Optionalfields

fields?: CustomerRequestCreateMetaDto

Fields and additional metadata for creating a request that uses the request type

OptionalgroupIds

groupIds?: string[]

List of the request type groups the request type belongs to.

OptionalhelpText

helpText?: string

Help text for the request type.

Optionalicon

icon?: RequestTypeIconDto

Links to the request type's icons.

Optionalid

id?: string

ID for the request type.

OptionalissueTypeId

issueTypeId?: string

ID of the issue type the request type is based upon.

Optionalname

name?: string

Short name for the request type.

OptionalportalId

portalId?: string

ID of the customer portal associated with the service desk project.

Optionalpractice

practice?: string

The request type's practice

OptionalrestrictionStatus

restrictionStatus?: "OPEN" | "RESTRICTED"

Whether request type is restricted or not.

OptionalserviceDeskId

serviceDeskId?: string

ID of the service desk the request type belongs to.

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Properties